Shipping and return

 

For shipping, SAM collaborates with the custom company Kaliber from Herentals.

 

Packages are shipped on Tuesdays and Thursdays.

 

We ship via Bpost for both domestic and international destinations.

 

Packages within Belgium should arrive on the first working day after shipping.

 

Packages outside Belgium take 2 to a maximum of 5 days within Europe. Packages outside Europe take 5-14 days. You will receive an email with the tracking link as soon as your package leaves us. This way, you can track the whereabouts of your package.

 

 

Belgium: €5.95 (pick up) – €5.95 (home delivery) - free delivery for orders over €150

 

Netherlands: €7.95 (home delivery) - free delivery for orders over €150

 

Luxembourg: €7.95 (home delivery) - free delivery for orders over €150

 

Germany: €9.50 (home delivery) - free delivery for orders over €150

 

France: €9.50 (home delivery) - free delivery for orders over €150

 

Spain: €14.95 (home delivery) - free delivery for orders over €150

 

Italy: €14.95 (home delivery) - free delivery for orders over €150

 

Denmark: €14.95 (home delivery) - free delivery for orders over €150

 

Austria: €14.95 (home delivery) - free delivery for orders over €150

 

Sweden: €17.95 (home delivery) - free delivery for orders over €150

 

Norway: €25 (home delivery) - free delivery for orders over €200

 

Estonia: €25 (home delivery) - free delivery for orders over €200

 

Slovakia: €25 (home delivery) - free delivery for orders over €200

 

Lithuania: €25,00 (home delivery) - free delivery for orders over €200

 

Malta: €14.95 (home delivery) - free delivery for orders over €150

 

Finland: €14.95 (home delivery) - free delivery for orders over €150

 

Poland: €14.95 (home delivery) - free delivery for orders over €150

 

Ireland: €17.95 (home delivery) - free delivery for orders over €150

 

Portugal: €14.95 (home delivery) - free delivery for orders over €150

 

Czechia: €14.95 (home delivery) - free delivery for orders over €150

 

Hungary: €14.95 (home delivery) - free delivery for orders over €150

 

Greece: €14.95 (home delivery) - free delivery for orders over €150

 

 

 

England: €17.95 (home delivery) - free delivery for orders over €250

 

United States: €18.95 (home delivery) - free delivery for orders over €250

 

Canada: €20.95 (home delivery) - free delivery for orders over €250

 

Import taxes are to be paid by the customer.

Please check rates for your country.

 

Info UK:

After Brexit, the VAT rate for orders in the United Kingdom is 20% for all international orders equal to or less than £135. For orders above £135 (excl shipping cost), the VAT is shifted to the consumer.

SAM webshop automatically charges 20% VAT for orders of less than £135.

 

 

Would you like to exchange for a different size for free? Follow the steps below for the return and mention that you want to exchange for a different size.

 

 

Returns can be made unused, in the original packaging with accompanying labels and hangtags. Some products cannot be exchanged for hygienic reasons, as indicated on the product itself.

 

Returns are standard within 14 days of receiving the order. During the Christmas season from November to the end of January, an extended return period of up to 30 days is possible.

 

 

Log in to your account in the SAM online store.

 

If you placed an order as a guest, register with the same email address to convert the guest account into a customer account.

 

 

Select the order for return.

 

Click on "View."

 

 

Click on "Return item" to create a return shipment.

 

Select which products are being returned. Leave the quantity at 0 for the items you want to keep.

 

Choose the reason for the return.

 

Click "SEND."

 

 

Return costs are FREE within EUROPE for SAM products.

You will receive a return label for returns within Europe within 24 hours after registration.

 

For REMODE x SAM products, a fee of €6.95 will be charged for returns.

 

Outside Europe, return costs are the responsibility of the customer.